Though I have very few run-ins with Bad People, I am still pleasantly surprised when I deal with Good People. Today, I dealt with government employees who I expected to be real hard-asses. Instead, they were genuine in their desire to help. It is sad that I was surprised by it. I don't think it's that uncommon but I was surprised nonetheless. Here's hoping being pleasantly surprised becomes a regular occurence (without setting unreasonably low expectations in the first place).